Refund & Cancellation Policy

At CrazyWebDev Technologies, we strive for complete client satisfaction. This Refund and Cancellation Policy outlines the terms under which refunds may be requested and processed. We believe in transparency and fairness, and this policy is designed to protect both our clients and our business interests in accordance with Indian consumer protection laws.

• Refunds are considered only if services are not delivered as per agreed specifications in the contract.
• Refund requests must be submitted within 14 days of service delivery or payment.
• Refunds are subject to review and approval by our management team.
• Partial work completed will be deducted from any refund amount.
• Refunds do not apply to third-party services, licenses, or subscriptions purchased on behalf of clients.

• Consultation fees and initial project setup costs are non-refundable.
• Domain registration, hosting, and third-party service fees are non-refundable.
• Completed and delivered work that meets agreed specifications.
• Services where client has delayed or failed to provide required inputs.
• Monthly retainer or subscription fees for services already rendered.
• Costs incurred for resources already allocated to the project.

• Submit refund request via email to refunds@crazywebdev.com with invoice details.
• Include detailed reason for refund request and supporting documentation.
• Our team will review and respond within 7-10 business days.
• Approved refunds will be processed within 14-21 business days.
• Refunds will be issued to the original payment method used.
• Bank transfer refunds may take additional time depending on your bank.

• Project cancellations must be communicated in writing via email.
• Cancellation within 48 hours of project start may receive partial refund (50%).
• Cancellation after work has commenced will be charged for completed work plus 25% of remaining project value.
• Ongoing subscription services can be cancelled with 30 days' notice.
• No refunds for services consumed before cancellation date.
• Cancellation fees may apply as per service agreement terms.

• Minor revisions are included as per project agreement (typically 2-3 rounds).
• Major scope changes require additional payment and timeline adjustment.
• Revision requests must be submitted within 30 days of delivery.
• Revisions beyond agreed rounds will be charged at hourly rates.
• We prioritize client satisfaction and will work to address reasonable concerns.

• Disputed charges must be raised within 7 days of invoice date.
• Provide detailed explanation and evidence for the dispute.
• We will investigate and respond within 5 business days.
• Unjustified disputes may result in service suspension.
• Resolution will be sought amicably before any legal proceedings.
• Payment gateway charges and transaction fees are non-refundable.

Special Circumstances

In cases of service non-delivery due to circumstances beyond our control (force majeure events), we will work with clients to find mutually acceptable solutions. This may include project rescheduling, partial refunds, or service credits. Each case will be evaluated individually based on its specific circumstances.

Fair Use Policy

We reserve the right to deny refund requests that are deemed frivolous, abusive, or made in bad faith. Clients who repeatedly request refunds without valid reasons may be denied future services. We maintain detailed records of all communications and work delivered to ensure fair resolution of disputes.